Refund & Reship Policy
We want customers to understand clearly how delivery claims, reshipment requests, and support cases are handled. Please review the policy below before placing an order.
Policy Overview
Our support team reviews delivery issues, incorrect orders, and eligible shipment claims on a case-by-case basis. If a problem occurs, please contact us with your order details so we can assist.
When Reshipment May Apply
If an order is not delivered within 30 days, customers may contact support for investigation. When a shipment issue is confirmed and qualifies under our policy, a reshipment may be offered.
When to Contact Support
Please wait until the applicable delivery window has passed before opening a claim. Delivery timelines can vary based on warehouse, destination, customs processing, and local mail performance.
Incorrect or Incomplete Orders
If you receive the wrong product or if part of your order is missing, contact support as soon as possible with your order number and a clear explanation of the issue. Photos may be requested when relevant.
Customs or Seizure Documentation
If your package is held or seized and supporting documentation is available, please send it to our support team so we can review the situation and determine whether reshipment assistance applies.
Refund Policy
Due to the nature of payment processing methods used on the store, refunds are generally not available. Customers should review their order carefully before completing payment.
Delivery Limitations
Some destinations may have higher delivery risk, customs restrictions, or limited support options. Eligibility for reshipment may depend on destination, shipment route, and claim circumstances.
How to Submit a Claim
To request help, contact support with your order number, name, delivery details, and a short explanation of the issue. Providing complete information helps our team respond faster.
Important Note
Claim handling, reshipment support, and final resolution depend on the details of each order, shipment route, and destination. Customers are responsible for reviewing local laws and providing accurate shipping information during checkout.
Refund & Reship FAQ
When should I contact support about a missing order?
If your package has not arrived within the expected delivery window and at least 30 days have passed, please contact support with your order details for review.
Can I get a refund instead of a reshipment?
Refunds are generally not available because of the payment processing methods used by the store. Eligible claims are reviewed for support or reshipment where applicable.
What if I received the wrong product?
Contact support as soon as possible with your order number and a description of the issue. Photos may help speed up the review.
Do all destinations qualify for reshipment?
Not always. Eligibility may vary depending on destination, customs risk, shipping route, and the circumstances of the claim.